App user manual

Create and activate your account

Use an email address you can access. You will use it for account recovery, invitations and email notifications.

1. Register with your name, email and password, and accept the terms.
2. If activation is requested, open the verification email and follow its link. Use the resend option if needed.
3. Sign in. If you forget your password, use password recovery and follow the emailed link.

Add an integration and discover devices

Select the provider that matches your existing connection. MELCloud, MELCloud HOME, Planet Devices and the MelPump WiFi adapter use different credentials. MELCloud HOME is a beta integration with limited data and controls. Other providers may be available only on eligible accounts.

1. Choose a provider and give the connection a recognizable name.
2. Enter the details requested by that provider. For the WiFi adapter, complete the adapter setup and enter its serial number; for a cloud provider, use the requested login or token.
3. Review the connection and finish setup. Discovered devices appear in the device list.
4. Select your device, check that readings arrive and review its configuration, especially location, time zone and enabled zones.

Current state is only as fresh as its last update

Check the connection status and last update first. A heat pump is marked offline when its telemetry is more than ten minutes old. The app can still display its last known readings, so visible temperatures are not proof of a live connection. Switching to another dashboard view does not make old data fresh.

A useful daily routine

Overview helps you spot trends, Manage brings together controls and today's plan, and Details exposes the readings supported by your device.

1. Check temperatures, operating mode and any connection or device notices.
2. Review the temperature and operation charts, energy history and weather. Change the selected period when comparing days.
3. In Manage, check today's planned actions and recent activity before changing settings. Use Details when you need more telemetry.

Make one change and confirm its effect

Depending on the device, you can permit or block heating, cooling or hot water, change temperature targets, or request Force Hot Water. A hot-water boost heats the tank now; it does not replace your normal heating plan. Cooling and a second zone appear only when supported and configured.

1. Select the correct device and zone. Check whether an automation is currently controlling the setting.
2. Choose the supported operating mode or temperature target. Room temperature and flow temperature control different things.
3. Save or apply the change when the page asks for it.
4. Wait for the pump to confirm its new state, then check the readings. Confirmation time depends on the integration; an immediate UI change is not confirmation of the physical result.

Keep installation details accurate

Configuration describes the installation, including location, time zone, zones and displayed sensors. These choices affect forecasts, schedules and the information shown in reports. Match them to the actual system; exposing a zone in the app does not install or enable that zone in the heat pump.

Choose the right report

Temperature Report shows a selected day or a date range with available sensors. Energy Report compares consumed and produced energy across days, months or years. Detailed Report combines recorded parameters for investigating events. Live Report collects readings and changes while you observe the system; refreshing its chart does not increase the device's telemetry frequency.

Compare like with like

COP compares produced heat with consumed electricity. A period's COP is based on its energy totals. Weather, hot-water demand and operating mode can change those totals, and some integrations provide incomplete or estimated energy data.

1. Select the device, date or range, and the sensors or series relevant to your question.
2. Compare temperatures and operating modes alongside energy. Check data gaps before drawing conclusions.
3. Use Export where available to download data for further analysis. On a newly connected device, allow up to 24 hours for the first energy totals.

Share a report with an installer or support

Detailed Report can create a public report link and show previously shared reports. Anyone with the link can view the selected whole day, device information and daily energy without signing in. Chart zoom and hidden series do not limit the shared content. This edition has no action to expire or revoke an individual link.

1. Choose the report date and check whether you want to make that whole day's data available.
2. Create the public report link using the report's sharing action.
3. Copy the link and share it only with the intended recipients. Export a file instead if you do not want a public link.

Create and activate a weekly profile

You can keep several named profiles with one active profile. Creating a new profile activates it immediately and disables the previous one; selecting another profile also enables it. Check the active profile before adding actions. Available actions depend on the device's controls.

1. Create a named profile for a routine you recognize, such as a normal week or time away.
2. Add the days, times and supported actions. Check the device's time zone.
3. Save the actions, select the intended profile and enable the schedule.
4. Check Run History after an action is due. Review what ran before changing the plan.

When an action does not happen as expected

App schedules need a stable internet connection. Avoid overlapping plans in MelPump and the pump controller. Summer ECO can keep the pump off, and scheduled temperature or zone changes can wait until an active automation finishes. Check the active profile and automation before repeating an action manually.

Online Curve and weather-based heating

Online Curve lets MelPump adjust flow temperature against outdoor temperature for a selected zone. It is different from the manufacturer's heating curve. Choose Online Curve, edit its points and corrections, then Apply; drafts do not take effect until applied. Monitor comfort and temperatures afterward. Offline behavior differs by connection: a cloud-controlled device keeps its last flow target, while a compatible WiFi adapter can continue the stored curve locally.

Smart Energy and electricity prices

Select the correct country and price region, review the price chart and choose a preset or your own strategy. Configure what may change during expensive and cheap periods, then save and enable the mode. Smart Energy temporarily changes supported settings and restores preferred settings afterward. Check that the price region and your electricity contract fit the strategy; market prices are not necessarily your final bill.

Solar Mode and forecast production

Set the device location and describe your PV installation, including power and orientation. Choose whether to boost hot water or a supported zone, set targets and operating windows, and save. Solar Mode chooses periods from a solar/weather forecast. This is not a measurement of your home's live surplus or a guarantee that the pump will use only solar electricity.

Night Mode and Summer ECO

Night Mode applies temporary zone temperatures during chosen hours and restores previous temperatures afterward; it can also fit working hours and does not guarantee quieter operation. Where supported, Summer ECO focuses on hot water in warm months, with its own reheating conditions and optional time window. Check those settings if the pump stays off outside the window.

Create a useful alarm rule

Choose a reading the device actually supplies and a condition that indicates a problem you want to know about. Avoid thresholds that normal operation repeatedly crosses.

1. Select the metric and configure its condition or threshold.
2. Choose email, push or the available combination, and check the email recipients.
3. For browser push, grant notification permission when requested. In the mobile app, also check the app's system notification permissions.
4. Save the rule and use History to review triggered alarms.

An alert is a starting point for investigation

Read the alarm's time, value and threshold, then inspect the device's current state and the matching report period. Acknowledge the event after reviewing it. Acknowledging an alarm organizes history; it does not repair the heat pump or change the rule.

Invite a person to one device

The owner manages access. Read permission is for monitoring; Write permission allows supported settings and control changes.

1. Open Manage access for the device you own and enter the recipient's email.
2. Enable Write only if the recipient needs to control the device.
3. The recipient follows the emailed invitation and confirms access in the app.
4. Review access periodically. The owner can revoke it; the recipient can leave shared access from account settings.

Understand installer-group access

An installer can invite a customer with an existing account to an Installer Group. The customer accepts or declines the invitation in account settings. Membership grants the installer access to the customer's added devices and the group's subscription discount, so review this broader access before accepting. Eligible installers have a dashboard for reviewing their fleet and opening individual devices.

Profile and preferences

Adjust your display name, language and available theme or chart preferences here. Use the password-change action to request a recovery email. Email changes depend on account eligibility; use support if direct editing is unavailable. Account deletion schedules removal and immediately signs you out, so read the confirmation before proceeding.

Maintain an existing integration

Use the integration's connection details to update supported credentials. Refresh the integration when you need to check its device list. Deactivating a device stops telemetry collection but keeps its history; removing a connection is a different action.

1. Find the existing integration and check whether it and its devices are active.
2. Open Connection details and update the fields supported by that provider, then check that communication resumes.
3. If you change the MQTT password, reconfigure every adapter using that connection. The password change in the app does not update the adapters automatically.

API tokens for your own integrations

API Tokens lets you manage credentials for tools that use the MelPump API. Keep tokens private and revoke unused ones. Follow the API documentation for supported requests; creating a token does not add a heat-pump provider or expand the device's capabilities.

Choose a device and its plan

The owner manages paid access. A shared user can ask the owner to renew rather than purchasing through the owner's account.

1. Select the correct device and check its displayed status and validity date.
2. When renewal or purchase is available, review the offered plan, term and total price.
3. Complete payment and verify the updated validity in the app. Payment receipts are sent by email.

Request a subscription change

Use Ask for change for requests such as a different term, transfer, cancellation or refund. Explain which device and payment are involved. Sending the request starts a support review; it does not immediately apply the change. Billing history is not yet a usable transaction archive in this edition, so keep your emailed receipts.

The device is offline or readings stopped

Check the last update, the heat pump or adapter's internet connection, and whether the integration and device are active. For cloud connections, check your provider credentials or authorization. For the WiFi adapter, check its setup and connection details. Reconnect the existing integration when possible. An app page opening successfully does not prove the pump is online.

A control is missing or a change does not stick

Confirm that you selected the right device, have Write access and have valid device access. Check supported capabilities and configuration; MELCloud HOME beta and air conditioners expose a different set of features. If a target changes back, inspect Controlled by, today's plan and Run History. If energy totals are empty after connecting, allow the first day of collection before treating it as a fault.

Send a report that can be investigated

Contact lets you choose a topic, describe the issue and attach files. Continue in the same conversation when adding information. Subscription requests use their dedicated change-request flow; installation optimization may direct you to the community.

1. State the device, integration, event time and time zone, what you expected and what happened.
2. Add relevant readings, screenshots, an exported report or a deliberately shared report link. Do not attach passwords or API tokens.
3. Send the request and follow its replies in your support conversations.